Help Centre

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  1. Can you configure the flue to have an offset so it goes out the wall behind the fire rather than the roof? 23/02/2018

    Yes, offset bends are available for the flue systems. The best option would be to speak with a local installer who can give you specific advice about a flue system to suit your home.

    Do note that a general rule of thumb is to try and avoid having any offsets in the first length of flue pipe, no more than a 45 degree angle and no more than 600mm centre to centre of the offset. Offsets do require more maintenance with cleaning etc. and can have adverse effects on the fires performance versus a typical vertical flue.

     

  2. How does burning work with the Pyroclassic IV? 23/02/2018

    Solid wood must change to gas and vapour before any burning can take place. This change occurs by heating wood to high temperatures to make the best gas fuel, low temperatures will make smoke and tars that are simply unburnt fuel. The Pyroclassic® IV is a North/South burning fire so the fire is started in the front of the fire chamber and continues along the length of the wood to the rear. To make the best use of your firewood please ensure logs are placed lengthways into the fire chamber – NOT sideways. Your objective is to achieve a high temperature in the fire chamber quickly, which is easy using the Turboslide and dry wood. You will never get the fire to burn correctly if you try starting fires with green or wet wood. The only fuel authorised for use with this appliance within Urban Clean Air Sheds and Smoke Control Zones is well seasoned wood with a moisture content of 25% or less on wet weight basis, 12-18% is ideal.

     

    How a Pyroclassic works diagram

  3. How do I fix down draft? 23/02/2018

    Download our down draft troubleshooting tips HERE.

  4. Do you recommend using Smartburn in the Pyroclassic? 23/02/2018

    We have not carried out any testing with the SmartBurn in the Pyroclassic so we have no official data to go from and based on the limited knowledge we have of it there is little to suggest that it would make any significant difference to the burn environment inside a Pyroclassic. 

    A Pyroclassic in good working condition should not need a SmartBurn or similar in it to achieve a good, clean, effective and efficient burn.

  5. Door knob troubleshooting 23/02/2018

    The expected lifespan of a door knob is somewhere between 4 - 10 years depending on how the fire is being operated. 

    The door handle will get hot during operation and this is completely normal. 

    There are two typical known causes of premature failure of the door knob. The first is excessive charring on the back of the knob due to high levels of concentrated heat from burning close behind the door area. The second cause can be due to the door being over-tightened when it is closed which in turn leads to it being very tight to open once the fire has heated up. The continued cycle of this over-tightening causes the screws to become weakened from the higher levels of load put on them in each direction each time, which eventually results in it coming loose and breaking away from their fixings.

    A combination of these two is actually the most common cause of door knob failure. To avoid these issues and extend the lifespan of the door knob, keep a clear area of approximately 10cm in the front of the firebox and maintain your fire underneath the air tubes in the top of the cylinder, this will give the additional benefit of letting the cylinder absorb the maximum amount of heat from your fuel load before it leaves the fire chamber.

    If you are finding the door knob too hot when trying to refuel your fire then you are probably trying to refuel too soon, the door knob is a great indicator of what’s happening within your fire so if you can’t reload then you don’t need to yet. If your door knob is starting to show signs of charring then you are probably burning your fire too close to the door.  

    Do not lean on the door or use it to help you stand up when it is open as this can cause the door to move. If your door does become misaligned then you will need to loosen the top bolt going horizontally through the hinge bar and lift the door back into the correct position for the spindle to line up and then re-tighten the bolt.

  6. How do I clean the glass? 23/02/2018

    If the correct quality fuel is burnt in the right manner, the glass should stay relatively clean. The air wash which passes down the inside of the door will scrub off any deposits during the burn cycle. If the glass is becoming dirty then scrunch two pieces of damp newspaper, dip one in cold fire ashes and rub over the inside of glass, use the other to rub over the glass to clean off the dirt. Do this in the morning before rekindling the fire as the glass will be cool enough at this time. To help keep the glass clear and clean if it is becoming dirty then get into the habit of cleaning it regularly as this will maintain the glass and prevent ashes from being fused onto the glass due to intense heat in the firebox.

  7. What size firewood should I be using in my Pyroclassic Fire? 23/02/2018

    Logs should be approximately 100-120mm in diameter by 300-400mm long.

  8. What is Pyroclassic Fires' return policy? 23/02/2018

    Pyroclassic Fires is committed to customer satisfaction. If you are unhappy with your purchase for any reason, return it to our Hastings factory within 30 days in the condition and packaging you received it and we will happily refund your money.

    Please note: A 20% repackaging and restocking fee applies. 

  9. More information about the 2 hectare rule under the NES 23/02/2018

    Most urban areas in New Zealand experience air pollution during winter. Our focus is on improving air quality in those areas. Urban areas typically have smaller property sizes and as there is no nationally consistent definition for an urban environment, a property size of less than 2 hectares was used. The standard two hectare rule applies throughout New Zealand including rural areas.

     

    See more information at http://www.mfe.govt.nz/air/national-environmental-standards-air-quality

  10. My flue pipe has gone a copper colour in one section. What has happened? 23/02/2018

    If there is a concentrated spot of heat like a ring around the pipe then this is an indication of a possible internal flue fire. This is caused by a build up of creosote within the flue pipe which has then caught fire. If this is the case then a sweep would be recommended. Make sure you are using a sweep that has done a Pyroclassic fire before or has watched our video about flue cleaning. It would also pay to check the moisture content in your wood by splitting one of your logs in half and spiking it with the moisture meter that came with your Pyroclassic IV. Wood should be less than 20% to burn clean & efficiently.